In today’s world where technology has improved itself, the importance of live chat agents is also increased as it is front face of the company. He is the person who can give good expression of the company by satisfying website visitors. The behavior of live chat agents will directly effect to your customers. There are many characteristics of live chat agents that plays vital role in engaging customers and convincing viewers for your website.
Thorough knowledge of product
One of the most amazing characteristics of live chat monitoring agent is that they are the front desk persons to make a direct contact with your company. Most of the customers usually like to ask different requirements from the live chat agents about the product of your company. The agent can provide complete information about the product when they have thorough knowledge about the product. So it is one of the excellent ideas to provide complete information about the product especially in case of new product launches. This complete information about the product may include technical terms and specification, refund policy, payment method and other product information.